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Frequently Asked Questions
Everything you need to know about shipping your luggage from Martha's Vineyard.
Seasonal shipping closes Tuesday, September 1, 2026
That is our last pickup day of the season — we can't schedule any pickup for September 2 or later. Book early so you lock in a slot before the end-of-summer rush fills up.
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Pricing & Payment
Prohibited Items & Liability
Cancellations & Changes
Our Full Pricing, No Surprises
Every price on our site comes from this table. See exactly what you'll pay before you ever fill out a form.
Final Pricing Matrix
This is the exact table our calculator and checkout read from — updated live, no separate numbers.
| Zone | Category | Max Weight / Size | Basic | Standard | Priority | Express |
|---|---|---|---|---|---|---|
| Near | Small | Up to 25 lbs / 22x14x9 | $115 | $160 | $200 | $235 |
| Near | Standard | Up to 50 lbs / 28x20x14 | $155 | $200 | $240 | $275 |
| Near | Oversize | Up to 70 lbs / 32x22x15 (est.) | $210 | $255 | $295 | $330 |
| Mid | Small | Up to 25 lbs / 22x14x9 | $135 | $180 | $220 | $255 |
| Mid | Standard | Up to 50 lbs / 28x20x14 | $178 | $223 | $263 | $298 |
| Mid | Oversize | Up to 70 lbs / 32x22x15 (est.) | $260 | $305 | $345 | $380 |
| Far | Small | Up to 25 lbs / 22x14x9 | $140 | $185 | $225 | $260 |
| Far | Standard | Up to 50 lbs / 28x20x14 | $196 | $241 | $281 | $316 |
| Far | Oversize | Up to 70 lbs / 32x22x15 (est.) | $290 | $335 | $375 | $410 |
All prices are all-inclusive — pickup, packing, shipping, delivery, and $500 of coverage per shipment while your bags are in our care. No separate fuel, residential, or handling fees.
Basic speed uses ground service at no extra charge. Standard, Priority, and Express speed surcharges are flat across every zone and category, matching Luggage Forward's own real published price increments exactly ($45 / $85 / $120 over Basic).
Golf bag pricing is flat-rate regardless of destination, matching industry-standard practice for this category.
Oversize's dimension cap is marked (est.) — it's built from our best current data and may be refined as we get more carrier quotes; your actual price is still locked in at booking.
A pickup outside our free 1pm–7pm window adds a flat surcharge, shown at checkout. A $25 fee applies only if a bag's actual measurement at pickup exceeds what was declared at booking by more than our tolerance (2 lbs / 3 total inches) — coming in lighter or smaller never costs anything.
Our Liability Policy, In Plain English
The short version, and then the full picture — so there are no surprises. For the complete legal terms, see our full Terms of Service.
While your bag is in our care — from the moment we pick it up until we hand it to USPS or UPS — Vineyard Baggage Co., LLC covers up to $500 per shipment for loss or damage, at no extra cost. This is backed directly by the company, not a third-party insurance policy, and it's a real, honored commitment — not fine print.
Once your bag is handed to the carrier (USPS or UPS), our liability ends and the carrier's own coverage takes over, the same as it would for any package shipped by any business. That's what “carrier coverage included” means — the carrier's own liability terms apply from that point forward. We deliberately don't use the word “insured” anywhere: our $500 commitment is backed by company funds, not an insurance policy, and we'd rather say so plainly. If you'd like more protection than the carrier's standard coverage for a specific shipment, contact us about a declared-value upgrade before you book.
What's not covered, regardless of the $500 amount: electronics, fragile or temperature-sensitive items, musical instruments, jewelry and watches, precious metals, art, collectibles, antiques, cameras and recording equipment, cash, or documents. These items also shouldn't be shipped with us in the first place — see our prohibited and restricted items above. Damage to wheels, zippers, or handles is reimbursed up to $50 per item, within the overall $500 cap.
We reserve the right to decline any shipment, at our discretion — including bags that seem unusually valuable, fragile, or fall outside what we can responsibly cover. This isn't personal; it's how we keep the $500 commitment real for every customer, not just a number on a page.
Questions about a specific shipment or its coverage? Email us at vineyardbaggageco@gmail.com before you book — we're glad to talk it through.