Terms of Service

"Shipment" means one booking, which may include one or more bags or items picked up together at a single address on a single date.

"Custody Period" means the period from the moment we take physical possession of your bag(s) at pickup until the moment we tender your bag(s) to USPS, UPS, or another common carrier for onward shipment.

"Carrier" means USPS, UPS, or any other common carrier we use to ship your bag(s) after the Custody Period ends.

"Declared Value" means the value you state a bag or its contents to be worth, if you elect an optional declared-value upgrade at booking.

Vineyard Baggage Co. provides door-to-door luggage and golf bag pickup on Martha's Vineyard and shipment to a residential or business address in the contiguous United States (custom quotes available for Alaska, Hawaii, Puerto Rico, and APO/FPO addresses). We are not a common carrier, licensed freight forwarder, or insurance company. We arrange for your bags to be professionally packed, labeled, and tendered to a Carrier for transport; we do not personally transport your bags to their final destination.

Vineyard Baggage Co. reserves the right, in its sole discretion, to accept, decline, or discontinue service for any shipment, for any reason or no reason, including but not limited to concerns about item value, fragility, condition, prohibited or restricted contents, or the volume of items presented for a single booking. We are not obligated to accept every shipment offered to us.

4.1 Full payment is due at the time of booking via our secure online checkout. We do not accept cash, checks, or bill-later arrangements.

4.2 The price shown at checkout is all-inclusive of pickup, packing materials, carrier shipping, residential delivery, and the liability coverage described in Section 7, except for any additional fees disclosed at checkout for pickup outside our standard time window, short-notice booking, peak-season capacity, or measurement/re-weigh discrepancies. Current fee amounts for each of these are shown in your booking confirmation and on our FAQ / pricing page, which are incorporated into these Terms by reference and may be updated from time to time; the amounts disclosed to you at the time of your specific booking control for that booking.

4.3 Cancellations and changes. Our current cancellation and change policy, including applicable fees, is stated on our FAQ page and at checkout at the time of your booking, and is incorporated into these Terms by reference. That policy may be updated from time to time; the version shown to you at the time of booking controls for that booking.

4.4 Customer-caused delay. If you are not ready with your bag(s) at the start of your scheduled pickup window and this causes us to reschedule or delay shipment, a rescheduling fee applies as disclosed at checkout, in addition to standard shipping cost. If a delay is caused by our own error rather than yours, you will receive a full refund of any resulting delay fee, and we will absorb the cost of any expedited shipping needed to correct the delay.

You may not ship, and must affirmatively confirm at booking that your shipment does not contain: hazardous materials, perishable items, cash or currency, jewelry, high-value electronics (including laptops, tablets, and gaming consoles), prescription medications, firearms or ammunition, or illegal substances.

Shipping a prohibited item in violation of this Section, or misrepresenting the contents of a shipment, voids the limitation of liability in Section 7 as to that shipment and constitutes a material breach of these Terms, without limiting any other remedy available to us.

At pickup, with you present, we photograph each bag's exterior condition. We photograph your packaged bag(s) again immediately before tendering them to the Carrier. These photographs are our — and your — primary record of your bag's condition during the Custody Period and are used to evaluate any claim under Section 7.

The weight and dimensions you declare for each item at booking are used to calculate your price. We re-measure each bag at pickup. If the actual measurement exceeds what you declared beyond the tolerance disclosed at checkout, a measurement-discrepancy fee applies (a bag that comes in under what you declared never triggers this fee), in addition to any price difference resulting from a change in size category, both as disclosed on our pricing page. By completing a booking, you authorize us to charge the payment card on file for the total shown at checkout, and for any such adjustment identified at pickup, without further authorization from you.

You agree to indemnify and hold harmless Vineyard Baggage Co., LLC, its members, and its personnel from any claim, loss, or expense (including reasonable attorney's fees) arising from your misrepresentation of a shipment's contents, your breach of these Terms, or your own packing failures.

Vineyard Baggage Co. is not responsible for delays or failures caused by circumstances beyond our reasonable control, including ferry cancellations, weather, road closures, or other acts of nature. You assume the risk of such delays occurring in the ordinary course of shipping to or from an island location.

11.1 No arbitration; no class-action waiver. These Terms do not require arbitration and do not waive your right to bring or participate in a class action.

11.2 Governing law and venue. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be brought in the courts of Dukes County, Massachusetts, including small claims court where the amount in dispute qualifies.

11.3 Our commitment on written complaints. We respond in writing to any written customer complaint within 30 days with a concrete, good-faith resolution proposal.

You consent to receive booking confirmations, tracking updates, and other communications related to your shipment by email at the address you provide at booking.

13.1 Entire agreement. These Terms, together with any booking-specific confirmation and the pricing and cancellation policy pages incorporated by reference above, are the entire agreement between you and Vineyard Baggage Co. regarding your shipment.

13.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

13.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

13.4 Amendment. We may update these Terms from time to time; the version in effect at the time of your booking governs that booking.

13.5 Assignment. We may assign these Terms in connection with a sale or transfer of our business. You may not assign these Terms without our written consent.

13.6 Age and authority. By booking, you represent that you are at least 18 years old and have the authority to agree to these Terms.

Questions about these Terms or a specific shipment: vineyardbaggageco@gmail.com.